Privacy Policy

Effective Date: January 17, 2017


GoVideo, LLC (“GoVideo,” “our,” or “we”) respects your privacy and provides you with this privacy policy (“Privacy Policy”), which is always available at www.govideo.com/privacy or by contacting us at privacy@govideo.com. The Privacy Policy describes our current practices with respect your privacy, the collection and use of personal information, and your choices with respect to our use and collection thereof. This Privacy Policy governs all visits to GoVideo.com (and sub-domains) and any related mobiles apps (collectively, the “Site”), as well as transactions through the Site, apps or telephone. You should review these terms periodically, as this Privacy Policy may change from time to time. When we post changes to this Privacy Policy, we will revise the date at the top and/or bottom of this Privacy Policy.
This Privacy Policy is expressly incorporated into and is made part of the End User License Agreement. By using the Site, or sharing your information with us, you consent to and accept the privacy practices in this Privacy Policy.

Governing Law

Our Site, app, and services are governed and operated in accordance with the laws of the United States and are intend for the use of residents of the United States. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from United States law, then please note that you are transferring your personal data to the United States and by providing your personal data you consent to that transfer.

Contact Information

GoVideo, LLC
2223 S Highland Drive
Salt Lake City 84106



The Site and related services are not targeted towards, nor intended for use by, persons under the age of 13. If you are not at least 13 years of age, do not access, use, or register on the Site. We do not knowingly collect Personal Information (as defined herein) from persons under age 13 (in which case we will terminate and delete your account and all information contained therein) without prior parental consent. Unless we have knowledge to the contrary, we will presume that all personally identifiable information collected by a Site is from persons age 13 and over. By using the Site and related services, you represent and warrant that you are 13 years of age or older.

Information Collection and Use

GoVideo collects information about you through our Site in several ways. This information is used to provide users with GoVideo products (e.g., Sona, Clio, and Noa) and services (e.g., stored photo and video), to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests. This information is collectively referred to as “Personal Information” and it is only provided by you voluntarily. Personal Information can include any of the following:

  • Account information: If you purchase or pre-order GoVideo products from our Site, you voluntarily provide your name, email address, billing and shipping address, billing information and any other information necessary to complete the transaction. The information collected under this section can include debit card information, credit card number, expiration date, billing address, security codes, and similar information. In the event you provide this information voluntarily, it may be collected and processed by our third-party payment vendors pursuant to the terms of the conditions of their privacy policies and terms of use. If you create a GoVideo account, your name, billing and shipping address and credit card information can be stored.
  • Information from you activity and device: Information collected pursuant to this section may include your IP address (static or dynamic); browser type and language; operating system; domain server; referring and exit pages and URLs; date and time of visit; the pages you visited while on the Site; and similar data. With respect to information about your device, we may collect your: type of computer or device; operating system and version (e.g., iOS, Android, Windows); carrier and country location; and similar data. We may also collect your Universally unique ID (UUID); Advertising identifier (IDFA); MAC address; Hardware and processor information (e.g., storage, chip speed); Network type (e.g., WiFi, 3G, 4G, LTE).We and our service partners may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with the Site through your computer or mobile device. Cookies are small data files that are often stored on one’s computer each time one visits a new website. Cookies may store unique identifiers, user preferences and other information. We may use cookies for various purposes, including: facilitating the sign in process to the Site; authenticate users; personalize your experience; and analyze which portions of the Site are most visited or used. We use cookies to help personalize your experience when visiting the Site. These cookies also help to uniquely identify your computer for security purposes and may enable us and our third-party service providers to serve ads on our behalf across the Internet. You may opt to set your browser to refuse cookies or indicate when a cookie is being sent. However, refusal of cookies may affect the experience at many third party websites, including a Site.Similarly, GoVideo uses third-party analytics services, such as Google Analytics, to evaluate your use of a Site, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information related to the Site. At this time, we use Google Analytics, a web analytics service provided by Google, Inc., (“Google”). Google Analytics places cookies on your computer, to help the website analyze how users use the Site. The information generated by the cookie about your use of a Site (including Your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about You by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
  • Information from Other Sources: We may also collect or receive information from third parties, Facebook, and/or other third-party social media sites, if you choose to link your social networking account or if you choose to log in to a Site using your social networking log-in credentials (e.g., Facebook or Twitter, LinkedIn). By doing so you consent to our receiving certain personal information about you from the connected social networking site, in accordance with any terms and privacy policy of such site.


Other Uses

In addition to the uses outlined above, we may disclose your Personal Information in the following situations:

  • Fulfillment. We may disclose some of your personally identifiable information to our service providers that we may use to fulfill services for you, provided that we will reasonably assure that those service providers who perform functions on our behalf, including payment processing, fulfilling orders, delivering packages, and providing customer service. We only share the information with such third parties to the extent necessary in order for them to fulfill their obligations, solely with respect to the reason they were retained by us, and is subject to obligations to maintain the integrity, security, and confidentiality of your information. In addition, We may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
  • Sweepstakes and contests. In order to administer our contests, sweepstakes, rewards and other promotional programs, we may share your information with our third-party promotional and marketing partners, including, without limitation, businesses participating in our various programs.
  • Related Companies. We may share some or all of your information with any of our parent companies, subsidiaries, joint ventures, or other companies under common control with us.
  • Corporate Changes. We might buy or sell businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the information may be part of the transferred assets.
  • In Accordance with Law. We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and federal laws (or the applicable laws of foreign countries other than the United States), or whenever we believe that disclosing such information is necessary or advisable to protect and defend our rights, property or the safety of us or others.
  • Advertising and Marketing. We may use certain information in order to show you ads from us and our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising based on your browsing behavior in order to provide ads tailored to your interests. These interest-based ads may be presented to you while you are browsing the Site or third-party sites not owned by us. We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance www.aboutads.info and the Network Advertising Initiative www.networkadvertising.org. Please note that if you choose to opt out, you will continue to see ads on the Site, but they will not be based on how you browse and shop.
  • Others. We may employ other companies and individuals to perform functions on our behalf, including, for example, technical assistance, order fulfillment, customer service, marketing assistance and cloud storage. These other companies will have access to the information only as necessary to perform their functions and to the extent permitted by law. With respect to cloud storage of events or other video, GoVideo has partnered with Amazon Web Services, Inc. (“AWS”). To learn more about AWS’s privacy policies, please visit https://aws.amazon.com/privacy/?nc1=f_pr. GoVideo does not access your events or videos unless otherwise permitted under this Privacy Policy.
  • With your express consent. We may share personal information, in addition to the ways described in this Privacy Policy, when we have your express consent. For example, you may opt to sign up for a program offered by one of our partners, such as an insurance company. If you do, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. Similarly, when you connect third-party devices and services to your GoVideo Products, you are shown information about any proposed exchange of data. Your explicit consent is required to allow these exchanges on your behalf and you can change your mind at any time.


Non-Personal Information

We may share non-personal information that is aggregated and/or anonymized publicly and with our partners. This information may also be shared with other users to help them raise awareness about safety issues or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
How We Protect Your Information

GoVideo uses commercially reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your Personal Information. However, since the Internet is not a 100% secure environment and no security system or measures are impenetrable, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through the Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means. You should secure your password and not share it with any other individual. Be careful when using your login information on or making purchases from public computers. Always log off when finished.

Do Not Track

We do not respond if your browser sends a “do not track” signal or similar mechanism to indicate that you do not wish to be tracked or receive interest-based ads.

California Residents

Under California’s “Shine the Light” law, Civil Code Section 1798.83, California residents who provide Personal Information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2017 will receive information regarding 2016 sharing activities).
To obtain this information, please send an email message to privacy@govideo.com with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

Opt Out

You may opt-out of receiving future communications from us any time we request your Personal Information, by clicking on the link at the bottom of emails you receive from us. You may also contact us at the email provided in this Privacy Policy. We will use commercially reasonable efforts to process such requests in a timely manner. You cannot opt out of receiving transactional emails or communications related to your account with us. account with us. ch requests in a timely manner. You cannot opt out of receiving transactional emails or communications related to your account with us.